Frequently Asked Questions
Do you have rewards program?
Yes we do! You can earn Daisy Dollar Rewards Points on every purchase. Plus, we have many other ways to earn points, such as sharing on social media, referring friends, etc. You must be logged in to your account to see your rewards balance and use the rewards program. Click here to see full details.
Do you charge sales tax?
We charge sales tax as required by state laws. Recently due to a new Supreme Court ruling, all eCommerce stores are required to collect sales tax in many more states than ever before.
Is it safe to use my credit card on your site?
Yes, we take security seriously, which is why we have engaged McAfee Internet Security to protect our website and your information. McAfee SECURE is one of the world’s top security software companies. Not only do they constantly protect our website but, they also protect your identity while on our website. Your identity security is GUARANTEED by McAfee ID Protection, which offers you $100,000 of identity theft protection.
In addition to McAfee security protection, you should know that your credit card information is transmitted to us through a highly secure SSL connection, which cannot be intercepted. All of your credit card information is encrypted by one of the most trusted eCommerce platforms in the world, Authorize.net. Your credit card information is transmitted directly to your bank for processing. LaLa Daisy does not have access to this information for security reasons. Authorize.net complies with the highest level of Payment Card Industry Data Security Standards (PCA DSS). Each year Authorize.net renews their PCA DSS compliance.
With LaLaDaisy.com, McAfee SECURE, and our payment processor partner, Authorize.Net, you can be confident your data is secure. Authorize.net utilizes industry-leading technologies and protocols, such as 128-bit Secure Sockets Layer (SSL) and we are compliant with a number of government and industry security initiatives.
If I save my credit card in my account is it safe?
You can not save your credit card information on LaLa Daisy. If you wish, you may use features within your browser to save your credit card information, but LaLa Daisy will not have access to this information. Your credit card information is totally encrypted and sent directly to the bank when your order is processed. Also, your identity security is GUARANTEED by McAfee ID Protection, which offers you $100,000 of identity theft protection.
When do you charge my credit card?
We charge your card when your order actually ships.
I have two different discount codes. Can I use both of them on one order?
As a general rule, discount codes may not be combined, so only one discount code may be used per order. Also, most discount codes may only be used once per customer.
How can I track my order?
We provide tracking information in your shipment confirmation email and you can login to LaLaDaisy website and see your shipping information.
How will I know when my order is shipped?
You will receive an email notice when your order ships. You can also track your order using Facebook Messenger.
Do you ship outside the USA?
At this time we do not ship outside the USA. We only ship within the Continental USA. View our Shipping Policy.
Do you ship to Alaska and Hawaii?
Sorry, not at this time.
What is your return policy?
In a word, you can describe our return policy as “EASY.”
Your satisfaction is important to us, which is why at LaLaDaisy.com we offer a 30 day money back guarantee for all brands we offer to our customers. Within 30 days of your purchase you may return your purchase for a full refund or store credit, no questions asked. The product must be returned unopened and in the original packaging. We do not accept returns after 30 days from the date you receive the product.
A Free Pre-Paid return shipping label will be provided for all store credit returns. A blank shipping label with our return address will be provided for customers returning for a refund. This is not a pre-paid label.
For our return policy, please see our return policy page.
I’ve heard that some products sold online are not authentic. Your prices are so good, how can I be sure that your products are authentic and not counterfeit?
First of all, you have our 100% guarantee that all products we sell are authentic. Please see our return policy page, which describes our no questions asked return policy.
Secondly, you should know that our excellent pricing comes from our technology and our expertise in keeping our cost low. We buy in very large quantities and our proprietary purchasing system uses advanced analytics to optimize our inventories, thus reducing our inventory cost. Also, unlike our competitors, we spend very little on advertising, relying primarily on social media marketing and word of mouth advertising. By saving big on the two largest costs in our business, inventory carrying cost and advertising, we are able to pass on significant savings to our customers, while at the same time delivering the highest quality premium brand products.
Do all products have expiration dates and if so, are your products well within the expiration date?
We are a high volume seller and we have procedures in place to insure that all of our products are well within any manufacture stated expiration date, and we guarantee this 100%. Please refer to our returns policy and our 30 day money back guarantee for all brands we offer to our customers
You should know that all products do not have expiration dates. There are no current United States laws that require cosmetic manufactures to print expiration dates on the labels of cosmetic products. Some products have expiration dates based upon when the product was first opened. This is known as the “period-after-open-date” or PAO. This is usually 12 to 36 months and is depicted on the packaging by a universally accepted PAO Symbol.
What Is Prop 65 and why are warnings on some products?
Prop 65 is a State of California law.
Any company selling products in the State of California (this includes brands, manufacturers, and both brick and mortar retailers and online retailers – like our Company) must comply with the law for every product being sold in the State of California.
If you do not live in the State of California, the law does not apply to you. However, since LaLa Daisy does sell into California, we have decided to do our best to comply with the Law’s very complex provisions and to do so throughout our entire website. Therefore, even if you do not live in the State of California, you may see Prop 65 warnings on some products.
This law in a somewhat different form has been on the books in California since 1986 and originally dealt with toxic chemicals in drinking water and everyday household goods. Originally there were 29 chemicals on the list.
The law was recently revised and now includes over 1,000 chemicals and includes food, drugs, dyes, pesticides, solvents, building materials, car exhaust, lead in crystal glassware, smoke and much more.
In order to qualify, the ingredient must be present in the product at a certain level. It is very difficult to determine these levels, so we have chosen to include the warning if the ingredient is included, even if we believe it is below the level requiring a warning. If any product we sell includes one of the 1,000 plus ingredients, at any level, we voluntarily display the Prop 65 warning even if you don’t live in California.
If you would like more information on Prop 65 you can visit the California website at https://oehha.ca.gov/proposition-65.
What if my question isn’t answered in your FAQ?
Please contact our Customer Service Team by email at Service@LaLaDaisy.com or call (813)773-5008.